Refund Policy

Effective Date: 12/25/2023

Last Updated: 12/25/2023

Thank you for shopping at "Being a Tot," operated by Being A Tot, LLC, hereinafter referred to as "Being a Tot." We want to make sure you have a satisfying shopping experience. Please read this Refund Policy carefully.

 

1. Refund Eligibility

 

A. Digital Products: We do not offer refunds for digital products, including eBooks, downloadable content, and online courses, once the product has been purchased and downloaded, unless required by law.
b. Physical Products: For physical products, you may request a refund under the following conditions:
i. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 14 days (about 2 weeks) of receiving the item, and we will arrange for a replacement or refund.
ii. Incorrect Product: If you receive the incorrect product, please contact us within 14 days of receiving the item, and we will arrange for the correct product to be sent or issue a refund.

 

2. How to Request a Refund

 

To request a refund for eligible products, please contact our customer support team at info@beingatot.com  with the following information:
Your name and contact information.
Order number and date of purchase.
Description of the issue (e.g., damaged item, incorrect product).
Our customer support team will review your request and provide instructions on how to proceed with the return or refund.

 

3. Refund Process

 

Physical Products: If your request for a refund of a physical product is approved, we will provide you with instructions on how to return the item. Once we receive the returned item, we will process the refund to the original payment method used for the purchase. Refunds may take 7-14 business days to appear in your account.

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Processing Timelines

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We understand the importance of timely refunds for our customers. Our aim is to ensure that refund requests are processed efficiently and transparently. Below, we outline the typical processing timelines for refunds:

1. Initiation of Refund Request: Refund requests must be submitted through our official channels, such as our website or customer service team. Upon receipt of a valid refund request, our team will initiate the refund process promptly.

2. Review and Verification: Once a refund request is received, it undergoes a thorough review process to ensure compliance with our refund policy. This may include verifying the reason for the refund, assessing eligibility, and confirming the condition of returned items, if applicable.

3. Processing Time: The processing time for refunds may vary depending on several factors, including the payment method used, banking procedures, and the volume of refund requests received. In general, refunds are processed within 7 business days from the date of approval.

4. Notification: Upon approval of a refund request and completion of the processing, the customer will be notified via email or other preferred communication channels. The notification will include details of the refund amount, payment method, and any relevant information regarding the refund process.

5. Receipt of Refund: The time it takes for the refunded amount to reflect in the customer's account may vary depending on the payment method and the policies of the financial institution. Customers are advised to check with their bank or payment provider for specific timelines.

6. Contact Us: If there are any concerns or inquiries regarding the status of a refund, customers are encouraged to contact our customer service team for assistance. We are committed to providing prompt and helpful support throughout the refund process.

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Please note that the above processing timelines are provided as general estimates and may be subject to change based on individual circumstances or unforeseen events. We appreciate your understanding and patience as we strive to ensure a smooth and efficient refund experience for all our customers.

 

4. Shipping Costs

 

Shipping costs for returning items, whether for a refund or exchange, are the customer's responsibility unless the return is due to a defective or incorrect product provided by the Company.

 

5. Contact Information

 

If you have any questions or need assistance with a refund request, please contact us at info@beingatot.com .

 

6. Changes to the Refund Policy

 

The Company reserves the right to update and revise this Refund Policy at any time. Any changes will be posted on the Website with the effective date of the latest version.
By making a purchase through "Being a Tot," you acknowledge that you have read, understood, and agreed to this Refund Policy.
This Refund Policy is effective as of the date first written above and was last updated on the date mentioned above.